Pests, communal areas & access
Rats entering through damaged drains
Rat activity in gardens, kitchens or lofts, often linked to damaged external drains.
Recognise the problem
Rat activity in gardens, kitchens or lofts, often linked to damaged external drains. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Collapsed external drain runs.
- Open or cracked rodding points.
What to document
- Photos of any rat sightings, droppings or damaged drain covers (as safely as possible).
Reporting to your landlord
- Report in writing and ask for a drain survey, not just baiting.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help pushing for a drain survey.
- Assistance with a complaint if infestations recur.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.