Pests, communal areas & access
Mice entering through wall or pipe gaps
Mice in kitchens, under floors or along service runs, often entering via small gaps.
Recognise the problem
Mice in kitchens, under floors or along service runs, often entering via small gaps. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Unsealed gaps around service pipes.
- Gaps at skirting and under doors.
What to document
- Photos of any entry points you can see.
- A note of where the activity is heaviest.
Reporting to your landlord
- Report in writing and ask for the gaps to be sealed, not just for traps or bait.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help with the written report.
- Assistance with a complaint if the problem returns.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.