Plumbing & sanitation
Discoloured or contaminated tap water
Brown, cloudy or metallic-smelling tap water, especially after an outage.
Recognise the problem
Brown, cloudy or metallic-smelling tap water, especially after an outage. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Rust from old iron supply pipework.
- Disturbance after mains work by the water company.
- Internal plumbing contamination from a backflow event.
What to document
- A sample bottle (clearly dated) and a photo of the discolouration.
- Any notice from the water company.
Reporting to your landlord
- Report the issue in writing and ask for a flushing programme.
- If you suspect contamination, contact the water company directly as well.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help contacting both the landlord and the water company.
- Assistance with a complaint if the water quality remains poor.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.