Plumbing & sanitation
Hidden leaks behind kitchen units
Soft or stained flooring under kitchen cupboards, musty smells inside units and unexpected damp.
Recognise the problem
Soft or stained flooring under kitchen cupboards, musty smells inside units and unexpected damp. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Failed compression joints inside a cupboard.
- Pinhole leaks on copper pipework.
- Dripping waste connections to sinks and washing machines.
What to document
- Photos of soft flooring and inside the cupboard.
- Any sign of mould or peeling trim.
Reporting to your landlord
- Report in writing and ask for a plumber to lift the kickboards and inspect.
- Turn off supplies to washing machines when not in use.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help with the written report.
- Assistance with a claim where belongings have been damaged.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.