Plumbing & sanitation
Leaking shower trays and rotten floors
Water damage to the floor around the shower, sagging or black-stained boards.
Recognise the problem
Water damage to the floor around the shower, sagging or black-stained boards. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Failed sealant at the shower tray or tiles.
- Cracked tray allowing water into the floor void.
What to document
- Photos of the sealant, the tray and the floor around it.
- Any complaints from the flat below.
Reporting to your landlord
- Report the leak in writing with the photos.
- Avoid use of the shower until a leak-free alternative is agreed.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help pushing for an immediate inspection.
- Assistance with a complaint and claim where the floor has been damaged.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.