Structure, fire & electrical safety
Unsafe stair treads and handrails
Loose stair treads, missing handrails or decayed timber on communal stairs.
Recognise the problem
Loose stair treads, missing handrails or decayed timber on communal stairs. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Fixings worn out from years of use.
- Impact damage from building works.
What to document
- Photos of each defective area.
- Any incidents or near-misses you can describe.
Reporting to your landlord
- Report in writing and ask for an inspection by the responsible team.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help with the written report.
- Assistance with a complaint if the issue is building-wide.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.