Structure, fire & electrical safety
Falling external brickwork and masonry
Pieces of brick, mortar or render falling from the building, cracks visible on the façade.
Recognise the problem
Pieces of brick, mortar or render falling from the building, cracks visible on the façade. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Perished mortar in old brickwork.
- Failed render on more modern façades.
- Structural movement.
What to document
- Photos of the façade from a safe distance.
- Any pieces on the ground after bad weather.
Reporting to your landlord
- Report immediately in writing.
- Avoid the affected area until inspected.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help with an urgent report.
- Assistance with a complaint if a wider survey is needed.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.