Damp & water ingress
Water entering flats through balconies
Water running into the flat from the balcony edge, or damp in the ceiling of the flat below.
Recognise the problem
Water running into the flat from the balcony edge, or damp in the ceiling of the flat below. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Failed balcony waterproofing membrane.
- Blocked drainage at the balcony outlet.
- Cracked or missing sealant at the balcony door threshold.
What to document
- Photos of the balcony surface, any ponding, and the damp inside.
- Reports from any neighbour affected.
Reporting to your landlord
- Report in writing to the landlord or managing agent.
- Ask whether a specialist balcony survey has been done.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help coordinating with neighbours.
- Assistance with a complaint and, where appropriate, a claim.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.