Heating, ventilation & temperature
Broken extractor fans causing mould
Humid bathrooms and kitchens, condensation on ceilings and recurring mould after the fan stopped working.
Recognise the problem
Humid bathrooms and kitchens, condensation on ceilings and recurring mould after the fan stopped working. Patterns we see most often: ongoing damp or smell, visible damage to a surface or appliance, a problem that returns after each repair, or a hazard that has been reported but not resolved.
Likely causes
- Fan motor failure.
- Blocked ducting to the outside.
- Fan disconnected during a previous repair.
What to document
- Photos of the fan and the mould it is causing.
- A note of when the fan last ran.
Reporting to your landlord
- Report in writing and ask for the extractor to be tested and either repaired or replaced.
Not sure what to do next?
Tell us what has gone wrong at home. We will review the information you provide and explain the next step for your tenancy.
Request a QuoteWhat help is available
- Help pushing for a replacement rather than another repair.
- Assistance with a complaint if replacements keep failing.
Common questions
Does this always lead to a compensation claim?
No. A recognised hazard is not automatically a claim – it depends on the duty, your tenancy, how long it has been unresolved and the evidence you can show.
Should I stop paying rent?
No. Withholding rent usually makes matters worse. Keep reporting the problem in writing and let us or an advisor review the next step.
What if my landlord says it is condensation and my fault?
That is a common response. Cause and liability are different questions. We can help you request a professional assessment.